Sam Macdonald Hair Salon Policy

Life can be a real pain at times and I understand that every now and then things don’t work out as planned.

However, I am a small business that relies on having my guests turn up to their booked appointment, not only so that I can pay myself  but also so I can continue to run my business for the many guests that show up as scheduled.

When you don’t attend your appointment or don’t give me enough notice that you can’t attend, that also means that I have turned away other salon guests because that time was allocated to you specifically for that service, which is not fair on me or the other guest.

So to protect all of our loyal guests appointments, to protect my business from loss of trading, and to ensure your appointment is relaxing and enjoyable, I have adapted the following salon policies. I may use discretion and waive the policy where I deem necessary.

I greatly appreciate your support of my business and I will endeavour to provide the utmost professional service to you at every appointment.

All new clients will be required to leave a $50 deposit to secure their first appointment, which will be deducted from the cost of the actual appointment.

All no-show clients, and cancellations within 24 hours of the appointment may incur the full cost of the appointment. If less that 48 hours notice is given you may incur half the cost of the appointment.

All no-show and late cancellation clients will be required to pay a deposit for all future appointments at Sam Macdonald Hair and repeat offenders may be refused a future booking.

Booked services cannot be cancelled on arrival of appointment.

All clients will be sent a confirmation SMS two days prior to their appointment. Failure to confirm 24 hours prior to your appointment will result in the appointment being cancelled.

I am a highly trained technician and will provide professional colour results using the finest products available. Sam Macdonald Hair cannot guarantee lasting results unless you are using recommended home hair care purchased from Sam Macdonald Hair or if you swim regularly.

As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within 1 (one) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, Sam Macdonald Hair will then fix the service or replace the product at no charge, within 1 (one) week of the report of the fault.

All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at Sam Macdonald Hair. Due to WA’s strict OH&S laws, all children under the age of 18 that are not receiving a service must remain seated on the front sofa and are not permitted to be on the salon floor. We work with hazardous chemicals, sharp and very hot tools, your child’s safety is important to us and it should be to you to.

Out of respect to all of our clients who spend their hard-earned money to have valued relax and pamper time with us, unruly and loud clients and/or their children will be asked to leave the salon.

Policy last reviewed and updated June 2018.